An accessible website is a site which allows all internet users to access its content without difficulty, including disabled persons who use specialised software or equipment.

An accessible website allows you, for example, to:

  • Navigate with voice synthesis and braille touchpads (used especially by blind or partially sighted users).
  • Personalise the site layout according to your needs (enlarging text, modifying colours and contrasts).
  • Navigate without using a mouse, with keyboard only or using a touch screen.
  • Etc.

In order to achieve this, the site must respect stringent standards during its conception and updates.


This site is accessible and offers numerous functions allowing all users to navigate easily.


On all the pages, the logo displayed in the banner enables you to return to the homepage with a single click.


Main menu
The main menu located under the banner allows you to access the main categories and pages of the site. It is a drop-down menu, controllable with a mouse, keyboard or using fingertips in a touch-screen.

Secondary menu
Once you are in a main category of the site, a second menu appears alongside the main menu. This secondary menu lists all the pages available in the current category.

Quick access menu
Above the banner, just before the search bar, a quick access menu is available. It allows you to directly access the Contact and Media pages. IN addition, the first link on this menu ‘Go to content’ – allows you to go straight to the main content of each page. This link is particularly useful for people navigating with a keyboard or mobile phone.

Bottom of the page menu
At the bottom of the page, this menu allows you to access complementary pages like the Contact, Disclaimer, Sitemap pages, etc.


On each of the pages of this site, with the exception of the homepage, a breadcrumb trail (or navigation path) is displayer above the main content. This breadcrumb trail allows you to situate yourself on the various branches of the web-tree.


On all the pages of the website, a sitemap is accessible via a link in the bottom of the page menu. This sitemap allows you to have an oversall view of the entirety of the ramifications of the web-tree and to directly access the page or category of your choice.


On all the pages, there is a search bar available above the banner. When you conduct a search, the website’s search engine lists all the pages which correspond best to your request.


In parallel with the aides available directly on the site, this site was designed so as to give your browser the possibility of taking full advantage of its own functions.


On all the pages of the site, you can enlarge the text.
If you are using a PC, use the combination ‘ctrl’ + ‘ + ’ (using the ‘plus’ key) to enlarge the text. The combination ‘ctrl’ + ‘ – ’ (the ‘minus’ key) enables you to reduce the size of text. Pressing the ‘plus’ and ‘minus’ keys successively enables you to enlarge or diminish the size of text incrementally. Note also that the combination ctrl + 0 (the number ‘zero’) enables you to return to the default text size.
If you are using Mac, you just need to use the combinations set out above, replacing the ctrl key with the Cmd key to produce the same results.


This site was designed in a way which allows for navigation using a keyboard on all of its pages. In most cases, you just need to use the ‘tab’ key in order to successively move from one clickable element to another within a page, in the order in which you would read them. Conversely, if you wish to go back in the opposite direction than you would read, use the combination Shift + tab.


If you are viewing the site from a device with a keyboard, you can print any page from this site by going to the page you with to print and simultaneously ctrl + P or Cmd + P depending on whether you are using a PC or a Mac.


If you are using a device with a keyboard, you can add any page to favourites. In order to do this, go to the page you wish to select, and simultaneously press ctrl +D or Cmd + D depending on whether you are using a PC or a Mac.


This site contains PDF documents which are available upon download.
In order to view this content, you need Adobe Reader, free software which you can download by clicking this link:


This site uses flash technology to display its video player. In order to view this player on your browser, you need to have the Adobe Flash Player software, which you can download for free by clicking this link:

Textual transcripts
Each video is accompanied by a detailed textual transcript. This transcript enables you to access contents conveyed in video form even if you are not able to play the video itself.
The transcript is available via a link placed immediately below the video.

Videos requiring simultaneous subtitles have them included. These subtitles can be enabled or disabled by clicking a button available directly on the video player.
The subtitles enable people who are deaf or whose hearing is impaired, or simply those who are not able to hear sound (no speakers, noisy environment) to access nevertheless audio information conveyed by the video. In addition, they are often useful for people whose native language is not French, who are often delighted to have both sound and text made available to them in order to better comprehend.

Audio descriptions
Videos requiring an audio description soundtrack have them included. This audio description can be enabled or disabled by clicking a button available directly on the video player.
The audio description is an audio track which, when launched at the same time as the video, vocalises information conveyed only through the image.
For example, words written on the screen, situations that can only be understood when the image is seen, etc.
The audio descriptions are useful for blind or partially sighted people. It can also be a source of comfort for persons wishing to play the video without having to watch is constantly.


At each stage of the conception, creation and updating of this site, Réseau Ferré de France, as well as the consultant Atalan, has endeavoured and endeavours to respect the best practices for accessibility set out by the French State in its General Framework of Accessibility for Administrations (RGAA).

With the exception of the following points, the site repects the legal standard of accessibility required by the RGAA (the AA standard):

  • For the moment, it is not possible to control the playing of a video using only a keyboard.
  • For the moment, users of screen reading programs cannot access all the control buttons for videos.
  • The PDF documents available for download to not meet all the accessibility criteria.

Réseau Ferré de France continues to improve the accessibility of its digital communication mediums. If, however, you should come across a problem or struggle to access certain content on this site, do not hesitate to contact us, providing as much detail as possible on your situation and the problem which occurred so that we may find a solution together.
Contact us via the online form, which is available on the Contact page.


To contact us by email, you can write to us directly at the following address:


To contact us by phone, you can call the following number: +33 (0)1 53 94 33 25
This number is available Monday to Friday from 9am until 5pm.


If you prefer to contact us by post, you can write to us at the following address:
RFC 2 -  Avenue de Fonsny, 13 - B-1060 Brussels